All our accommodations are non-smoking inside. The cottages have plenty outdoor spaces for smoking

Our office hours are 10am to 5pm, Monday to Friday, although we remain contactable 24/7 should an emergency arise.

Terms & Conditions are available to see at the foot of each page of the website and are provided along with the booking form or are available to read while making an online booking.

There is no extra charge for normal cleaning as this is included in the rental. There may be extra charges if the apartment is left excessively dirty. We expect you to leave the apartment tidy without any excessive dirt.

All of our accommodations are consistently and thoroughly maintained, however, as accommodation may contain many appliances, from time to time maintenance issues may occur, for example, a broken washing machine, please contact us if you notice any faults. This is very important as we aim to resolve all issues to your satisfaction whilst you are staying with us. Unfortunately, if you do not draw to our attention an issue we will be unable to resolve it. We log all issues and aim to ensure that they are resolved to your satisfaction in a timely and efficient manner.

If you have an emergency that requires our immediate attention, such as a flood or being locked out please contact us and if it is outside of office hours please leave a message and we will get back to you promptly.

Try to call us, on the office number, or emergency number given to you at check-in. We will try to get to you to let you in. This is subject to a minimum 50 GBP call out charge, or more if it is late at night and we need to have the keys delivered to you by taxi. Do not under any circumstances try to break in or ring the neighbours buzzers (they will not be able to help you, and this will only make them angry). If you are locked out without our phone numbers, then go to an internet cafe and look at our website to get our office number. If this is not possible, as a last resort go to the police who will give you the number of an emergency locksmith, then call us at the first opportunity. If an emergency locksmith does need to be called out because you are locked out, (and that includes occasions where you leave the key in the lock on the inside of the apartment), you will be charged for their services. Also, if you lose the keys, for whatever reason, you will be charged for replacements, so, again, please make sure that you have travel insurance to cover these costs. Please never leave your keys in the lock on the inside of the apartment when you go out. If you do you will not be able to get into the apartment on your return. You will be liable for the locksmith charges.

We do everything possible to make sure you are choosing the accommodation which is right for you. Make sure you give us as many details about your requirements as possible before you book. However, if you arrive at your accommodations and find that the apartment is not as it was represented (for example, it is a One bedroom and not the Two-Bedroom you reserved, or it lacks heating or any other promised service, contact us and we will do all possible to get you moved to different accommodation or have the problem remedied immediately. Please remember that we cannot do anything unless we know about the problem. Clients who complete a stay in accommodation that lacked necessary services without notifying management cannot expect a refund after the fact-especially since we most likely could have fixed the problem early in the clients’ stay.

Private parking is available at some of the accommodation, where private parking is available this is mentioned under an accommodation entry.  The detailed search function has a parking category which will list all accommodation with parking for the dates you require accommodation. .

We cannot accept responsibility for any loss or damage to your vehicle or belongings however this may be caused.

Bed linen and bath towels are provided in all of our rental apartments.